Manufacture Time

All our products are hand made and finished and as such we make them to order.  We aim to complete all orders with 21 days and delivery   We do not rush manufacture of our products as we build them to last!

Delivery

We aim is to send all orders within 28 days receipt of the order and whenever possible, hopefully within 21 days.

If you need to know the expected delivery date of an item, please call or email us. We will try hard to meet any special delivery requirements you may have.

Once you have placed an order, your card details will be verified and the order processed. We will of course inform you of the expected arrival date of your order. When the item is ready to be dispatched we will then deduct any sums of money from your credit or debit card. This payment will show on your statements as ‘Jewellers Display Consultants’.

A confirmation email will then be sent to you and we recommend that you print off and retain a copy or save to a folder. Please keep the email safe as it will contain your order number. This number should be quoted when you contact us..

For security we send our orders out via Royal Mails ‘Special Delivery‘. This system enables us to guarantee and track the delivery of your order.

Once the order has been dispatched from our workshop you will be sent a further the Royal Mail special delivery service. email containing a tracking number and full details of how to track your order through the Royal Mail special delivery service.

All jewellery displays that we send this way are of course fully insured.

We have clearly laid out policies to protect your consumer rights as well as a comprehensive and easy to understand return and refund policy.

If you need to contact us, please see the Contact Us page.

Thank you for shopping at Jewellers Display Consultants.

Returns

If for any reason you want to return your purchase you may by,

1 Contacting us (via the Contact Us page) within 14 working days of receipt of purchase and ask for a ‘Returns Number’.  Any items returned to us MUST have a returns number issued by ourselves.

2 Your ‘Returns Number’ must be written on the outside of the package being returned.

3 If you are returning your item from the UK, you must use a prepaid Royal Mail Special Delivery label and return to us by Special Delivery. The item(s) must be packed securely in the packaging in which you received it. We are not liable to refund you if any items returned to us are damaged or broken. There is no charge to you for returning your items.

4 Once we have received the item(s) we will refund the amount due to your credit card. There is no charge for returning items from the UK. Please note Delivery Charges will not be refunded.

To return your item from overseas:

1 Please contact us within 7 working days of receipt of purchase and ask for a ‘Returns Number’.

2 Once we have received the item(s) we will refund the amount due to your credit card. Please note Delivery Charges will not be refunded.

3 Once you have notified us that you are cancelling your contract, any sum debited from you credit card will be credited to your account as soon as possible and in any event within 30 days of our receipt of the returned goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

Please see our terms and conditions for further details.